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Customer Service Specialist & Logistics Coordinator Part Time

Date: Jun 11, 2021

Location: Louisville, KY, US

Company: SCHOTT AG

International technology group • specialty glasses and glass-ceramics • more than 130 years experience • more than 16,000 employees in 34 countries • innovative ideas for the world of tomorrow


What’s your next milestone?

Customer Service Specialist & Logistics Coordinator Part Time


Our Business Unit Home Tech with its innovative solutions made of special glass and glass ceramic, is a leading global supplier in the home appliance- and consumer electronics industry. CERAN® glass-ceramic panels for cooktops are one of SCHOTT’s great success stories. Numerous processing technologies, materials, components and modules allow solutions for a wide range of applications – in the areas of cooking, baking, heating and also safety, which includes fire protection as well as cover- and ultra-thin glass for mobile devices and innovations in the area of diagnostics.

Your Tasks

  • Communication: Serves as first point of contact for designated customers. Maintains relationships with internal and external customers.
  • Customer inquiries: Prepares quotes and clarifies the technical feasibility incl. new product specifications, cost, delivery dates and payment/ delivery conditions with the responsible interface departments such as production planning, production, shipment, and quality. Prepares and submits quotes in alignment with the responsible sales manager.
  • Customer forecasts and orders processing: Maintains data of customer forecasts in SAP, monitors and analyses data, informs sales managers in case of deviations. Creates customer orders in SAP and confirms orders in a timely manner. Monitors orders proactively and informs customers and sales team if commitments cannot be met. Maintains document approval in workflow. Clarifies order related questions.
  • Customer complaints: Handles customer complaints in cooperation with the competent authorities, ensures their completion in due time, prepares credit vouchers or initiates appropriate replacement deliveries after consultation with supervisor.
  • Master data and processing: Initiates the implementation process and follows up the status. Creates all relevant master data (e.g. SAP, CRM (Customer Relationship Management), etc.) and ensures their accuracy. Supports actively and continuously the optimization of all relevant processes. 
  • Sales support: Supports sales with credit worthiness of new potentials. Supports in the development of supply and quality agreements and completion of customer questionnaires. Participates in customer visits with sales upon internal or external demand. Supports in the preparation of customer audits and visits.

Your Profile

  • High school diploma or equivalent 
  • 2 years experience in sales or customer service
  • Fluent in English
  • Proficient in MS Office and some order processing software

Your Benefits

Motivated and committed employees are essential to the success of our company. At SCHOTT, you will find a cooperative and dynamic work environment which encourages you to share your innovative ideas, supports your development and celebrates achieving successes with your team.


You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future. Do you want to be successful with us? Then, please send us your application.


SCHOTT North America, Inc., Louisville Human Resources


SCHOTT North America, Inc. and SCHOTT Gemtron Corporation are both Equal Opportunity/Affirmative Action Employers. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.  SCHOTT’s inclusion philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment is prohibited.

Nearest Major Market: Louisville

Job Segment: Logistics, ERP, SAP, Part Time, Customer Service, Operations, Technology