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Customer Service Representative*

Date: Dec 30, 2020

Location: Shanghai, CN

Company: SCHOTT AG

International technology group • specialty glasses and glass-ceramics • more than 130 years experience • more than 16,000 employees in 34 countries • innovative ideas for the world of tomorrow


What’s your next milestone?

Customer Service Representative*

Our Business Unit Lighting and Imaging offers challenging lighting and image transmission solutions for applications in the markets of automotive, aviation, medical devices, as well as industrial and safety engineering. With production units in Europe, North-America and the worldwide SCHOTT sales organization Lighting and Imaging is a leading supplier for fiber optic components.

Your Tasks

  • Work closely with BU/sales team to implement orders in SAP system.
  • Managing incoming calls and identifying customers’ needs to achieve satisfaction. Call on customer, get voice of customer, capture forecast and monitor on actual demand.
  • Monitor sales order status and ensure order fulfillment timely and accurately. Participating in the effort in order data management to contribute to a transparent supply chain information network
  • Handling customer complaints, including answering inquiries from customers and liaising with relevant internal parties for solutions.
  • Timely place purchase order to vendor, follow up supply and invoice. Trouble shooting during purchasing and shipment (import and export).
  • Improve on-time delivery by effectively coordinating with customer and plant
  • Coordinate with other share service team on CS team behalf.
  • Any Other duties assigned by the team.

Your Profile

  • Bachelor degree, have working experience (min 3 years) in customer service, or logistics related function is preferred.
  • Good knowledge in order to cash process. Knowledge in reputable SAP is preferred
  • Positive working attitude, proactive, highly self motivated, and Independent.
  • Good written and verbal communication skills both in English and Chinese.
  • Able to work under stress, strong customer service orientation.
  • Good skill of Microsoft Office tool, advanced (Champion) Excel Knowledge.

Your Benefits

Motivated and committed employees are essential to the success of our company. At SCHOTT, you will find a cooperative and dynamic work environment, which encourages you to share your innovative ideas, supports your development and celebrate achieving successes with your team. 


You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future. Do you want to be successful with us? Then, please send us your application: SCHOTT (Shanghai) Precision Materials & Equipment International Trading Co., Ltd., Human Resources, Wendy Wang


SCHOTT (Shanghai) Precision Materials & Equipment International Trading Co., Ltd., Shanghai Human Resources, Wendy Wang, +8651268076778

*profile matters – gender doesn´t

SCHOTT’s inclusion philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment is prohibited.

SCHOTT endeavors to make our careers website accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact info@us.schott.com. Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.

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