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Sales Administrator (Temporary Assignment)

Date: Jan 13, 2021

Location: Southbridge, MA, US

Company: SCHOTT AG

International technology group • specialty glasses and glass-ceramics • more than 130 years experience • more than 16,000 employees in 34 countries • innovative ideas for the world of tomorrow


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Sales Administrator (Temporary Assignment)

Our Business Unit Lighting and Imaging offers challenging lighting and image transmission solutions for applications in the markets of automotive, aviation, medical devices, as well as industrial and safety engineering. With production units in Europe, North-America and the worldwide SCHOTT sales organization Lighting and Imaging is a leading supplier for fiber optic components.

Your Tasks

  • This is a TEMPORARY ASSIGNMENT for approximately 6-8 months.
  • Coordinates and performs a variety of sales and customer service functions for the sale of Fiber Optic Components.
  • Primary function is to ensure total customer satisfaction through the following: order, quote processing, quote follow-up, resolve customer complaints and maintain good working relations with all departments within Lighting & Imaging.
  • Prepares and codes all necessary paperwork for processing orders, credit, and change orders received from customers; Confirms and monitors delivery dates with customers through contact and follow-up with production control, QA and manufacturing; Maintains order files.
  • Prepares formal quote requests for routing to engineering, production control, quality assurance and sales for review; Compares with previous history; Maintains quote files.
  • Completes routine and daily phone contact, faxes, mailings, etc. with customers (both internal & external), and all departments within Lighting & Imaging to execute day to day operations in maintaining customer satisfaction, by processing orders, leads, quotes and completing follow-up in a timely manner.
  • Handles customer calls regarding general product specifications, order processing requirements, new customer requirements and reports customer complaints.
  • Supports the product/sales managers and refers unusual situations regarding products to them or department supervisor for processing requirements.
  • Customer inquiry, shipping of components and quotation processing.

Your Profile

  • High school diploma or equivalent required.
  • 2-year college degree or equivalent customer service or sales administrator experience.
  • 3-5 years’ in a customer service or similar position.
  • Data processing procedures/software for order entry and quote and lead processing department.
  • Effective communication skills: listening, writing, speaking and oral presentations.
  • Ability to and willing to work with others on a team.
  • Self-motivated and results oriented.

Your Benefits

  • Motivated and committed employees are essential to the success of our company. At SCHOTT, you will find a cooperative and dynamic work environment which encourages you to share your innovative ideas, supports your development and celebrates achieving successes with your team.
  • You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future.

SCHOTT North America, Inc. and SCHOTT Gemtron Corporation are both Equal Opportunity/Affirmative Action Employers. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

SCHOTT’s inclusion philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment is prohibited.

SCHOTT endeavors to make our careers website accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact info@us.schott.com. Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.

Nearest Major Market: Worcester

Job Segment: Medical, Engineer, Temporary, Sales, Healthcare, Engineering, Contract, Customer Service