About us

Your Contribution

• Contribution to the implementation of new processes and continuous improvement of existing ones
• End-to-end development involvement across all project phases: requirements gathering, analysis, design, implementation, testing, deployment, and maintenance
• Operational support of the ITSM tool in collaboration with the Service Manager, including monitoring and incident management
• Design, development, and enhancement of tools and interfaces under the responsibility of the IT Service Management team
• Lead the integration of ServiceNow with other IT systems and business applications to enhance workflow automation and data consistency.
• Application of agile methodologies (e.g., SCRUM) throughout the development process
• Administration, configuration and ongoing maintenance of the ServiceNow platform to ensure optimal performance and reliability.
• Manage the ServiceNow upgrade process, including testing and validation, to ensure compatibility and minimal disruption to business operations.
• Implement all security recommendations suggested by ServiceNow, actively monitor the security state of the platform, and maintain robust security protocols to safeguard against vulnerabilities
• Monitor and analyze platform usage and performance metrics and implement improvements as necessary.
• Responsible for Service Management Processes: 

- Incident Management (SPOC for Microsoft Support)
- Change Management
- Service Request Management (Ordering) – incl. Service Catalogue (SNow)
- License Management
- Monitoring, Availability and Capacity Management
- User Administration (esp. Admin roles)
- Develop and manage PowerShell scripts
- Backup & Restore
- Reporting & Documentation
- Management of digital learning platform incl. Knowledge Base articles
- Project Tasks

Your Profile

• Bachelor's degree in computer science, information technology, or a related field.
• 3+ years of experience and good knowledge in the administration of Service catalogs and ITSM processes
• Good knowledge of ServiceNow (certifications as Certified ServiceNow Administrator or Applications developer)
• Good knowledge of IT service management processes according to ITIL
• Good knowledge of IT infrastructure, network architecture, databases such as Microsoft SQL
• Strong Knowledge of JavaScript, XML, HTML, CSS, Angular JS, REST/SOAP, Powershell
• Problem-solving skills and an independent, priority-based way of working
• Strong communication and interpersonal skills
• Fun to familiarize yourself with new topics
• Good English knowledge

Your Benefits

SCHOTT’s openness to promote your further development is just as great as our additional benefits. Ranging from active health management via flexible working hours and hybrid work all the way to corporate pension plans: everything geared to suit your goals and needs. Discover a special corporate culture where everyone has the opportunity to develop their entire potential.

At SCHOTT, you can expect a unique corporate culture where we emphasize equity, diversity, and inclusion. We know: motivated and committed employees are the precondition for the success of our company.

Talent development; Flexible working hours; Further training and education; Holistic corporate health management; International assignments; Medical, Dental and Vision coverage; Multiple career opportunities; Team Events; Trust-based working time; paid vacation days, holidays and sick time

Please feel free to contact us

You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future. Do you want to be successful with us? Then, please send us your application: SCHOTT ASIA IT SERVICES, Human Resources, Wei Ni Tang, 

*At SCHOTT, it’s your personality that counts – not your gender, your identity, or origin.